Frequently Asked Questions

The website is for adults aged 18 and older. A customer must also be legally permitted to purchase the selected goods at the delivery address and satisfy any product-specific eligibility requirements. We may request age or identity verification and may refuse or cancel an order that cannot be lawfully fulfilled.

Yes. Product, cart and checkout amounts are displayed in Australian dollars (AUD). Prices include GST where applicable. Delivery charges or discounts are shown before the order is submitted.

The store is configured for Australian delivery addresses. Available methods, prices and any free-shipping threshold appear at checkout after a complete postcode and address are entered. Some products or destinations may be restricted.

Current dispatch estimates are displayed on the shipping and delivery page or communicated with the order. Dispatch time is separate from carrier transit time. Public holidays, compliance checks, stock verification, weather and regional service levels can affect delivery.

A tracking link is sent to the checkout email when a tracked carrier service is used and the parcel is dispatched. Allow time for the carrier's first scan, then contact support with your order number if tracking does not update within the stated period.

Availability depends on the selected carrier, product and any age-verification requirement. Enter the proposed address at checkout to view available methods, or contact support before ordering if delivery to a parcel locker or PO box is essential.

Contact support immediately with the order number. An address can only be changed before fulfilment begins and before a shipping label is locked. We cannot guarantee interception after dispatch, and carrier redirection rules may apply.

Choose Bank Transfer / PayID at checkout. After placing the order, contact Australian Vaping Bus support at info@ausvapingbus.com or through the contact page with your order number to request the payment information. The order remains on hold and is not dispatched until payment is confirmed. Never send card details by email or the contact form.

The site uses HTTPS encryption and WooCommerce checkout controls. Payment card data, when a live gateway is connected, is handled under that provider's secure process rather than being requested through email.

Guest checkout may be available, but an account helps you review order history, addresses and status. Age, legal eligibility and delivery checks still apply whether you use an account or guest checkout.

Open My Account, choose the lost-password link and enter the account email. Use the time-limited reset link sent to that address. Check spam folders and contact support if the email does not arrive.

Request cancellation immediately through the contact page. Cancellation is not guaranteed after picking, compliance processing or dispatch begins. If the parcel has already left, the returns policy and any product restrictions apply.

Eligible unopened items may be returnable under the published returns policy, subject to consumer law and product-specific hygiene or safety limits. Obtain return approval before posting anything and keep seals, packaging, labels and proof of purchase intact.

Do not use or charge it. Photograph the parcel, label, packaging and damage, then contact support promptly with the order number. Keep the item isolated from heat, children and pets while instructions are provided.

Leave the product sealed and contact support with a photograph of the label and your order number. Keeping seals intact helps the team verify the error and arrange an appropriate resolution.

Consumer guarantees still apply where legally required, but change-of-mind terms can differ for clearance items. Read the product notice and returns policy before purchase and check compatibility before opening a sealed product.

Match the complete brand, range, model and generation. A similar shape or shared brand is not enough. Check the device label and product specifications, then contact support with the exact model if any detail is uncertain.

Use the tank or device manufacturer's compatibility list and match the full coil family, resistance and supported power range. Never force a coil or use one outside the specified range.

Pod-only normally means the listing does not include a compatible battery device. Read the 'what is included' section carefully and verify the required battery or device before ordering.

Pod systems generally prioritise compact size and simpler operation. Mods can provide more power and settings and may use replaceable batteries. The better option depends on confirmed compatibility, upkeep and whether additional controls are genuinely needed.

A price range indicates that different options—such as size, pack quantity or variation—have different prices. Select all required options on the product page to see the exact purchasable combination and price.

No. Puff counts are estimates under particular test conditions. Draw length, power, storage, temperature and manufacturing variation can affect actual use. Compare verified product specifications rather than treating puff count as a guarantee.

Follow the exact manufacturer instructions, use the specified cable and input, inspect the port, charge on a stable clear surface and remain nearby. Disconnect if the device becomes unusually hot, swells, smells or makes noise.

Unattended or overnight charging is not recommended. Charge while you can monitor the device, keep it uncovered on a non-flammable surface and disconnect it when complete according to the instructions.

Possible causes include overfilling, damaged seals, incorrect assembly, unsuitable liquid, heat or a flooded coil. Stop use, keep the device upright, wipe accessible liquid and follow the model instructions. Replace cracked or damaged parts.

A dry or exhausted coil, insufficient saturation, low liquid or an unsuitable power setting can cause a burnt taste. Stop using it, inspect the liquid and coil, and replace only with a confirmed compatible part.

Blink patterns differ by model and may indicate charge level, timeout, connection problems, overheating or another protection state. Note the colour and count, then consult the exact product manual. Never bypass a safety warning.

Power it off, remove the pod and use a dry lint-free cloth on accessible condensation and contacts. Never submerge the battery section. Let removable cleaned parts dry fully and check seals before reassembly.

Store them locked, high, cool, dry and upright, in original labelled packaging, completely inaccessible to children and pets. Keep batteries away from loose metal objects and never leave products in a hot vehicle.

Do not put a vape or lithium battery in ordinary household recycling. Use an appropriate council, battery or e-waste collection pathway and follow facility directions. Do not crush, puncture or burn the device.

Vegetable glycerine (VG) and propylene glycol (PG) are common e-liquid base ingredients. Their ratio affects thickness and device suitability. Match the stated ratio to the manufacturer's coil or device guidance and consider known sensitivities.

The main difference is bottle volume. Compare formulation, unit price, realistic use, shelf information and secure storage space. A smaller bottle can reduce waste when trying an unfamiliar flavour.

Keep the cap firmly closed and store the bottle upright in a locked, cool, dark place. Retain the original label and keep it away from children, pets, direct sun and hot cars.

Keep people and pets away, avoid skin and eye contact, follow the product label and local poison-information advice, and clean the area using appropriate protective measures. Seek urgent help if anyone swallows liquid or becomes unwell.

Check current airline, airport, destination and state or territory rules before travel. Battery devices are commonly subject to carry-on and accidental-activation controls, and use or charging may be prohibited in many places.

Use current official sources, including the Therapeutic Goods Administration vaping hub, the Australian Government Department of Health, and relevant state or territory authorities. Rules can change; official guidance takes priority over website articles.

No. Product pages, FAQs and guides provide general adult consumer information only. Speak with a qualified health professional for individual health, cessation, medicine or symptom advice.

Use the contact form with your name, email, topic and message. Include an order number or exact product SKU when relevant, but never submit card credentials, passwords or unnecessary identity documents.

Enter a brand, model, flavour or SKU in the header search. You can also open the Shop and browse product categories. Use exact model names for replacement pods, coils and batteries.

Visit the Australian Vape Guides hub for buyer checklists, product care, compatibility, troubleshooting, delivery and compliance articles. Each guide links to related FAQs, policies, categories and official sources.