Australian Vaping Bus Returns
Check the delivered model, variation and quantity before opening a sealed product. Hygiene, safety and tamper considerations can restrict change-of-mind returns after opening. Australian Consumer Law rights continue to apply.
Damaged, Faulty or Incorrect Items
Do not use or charge a product that arrives damaged, hot, swollen or leaking. Photograph the outer parcel, shipping label, packaging and product label, then contact support promptly with the order number.
Unopened Change-of-Mind Requests
Contact support within 30 days of delivery. Approval depends on product eligibility, intact seals, complete packaging and the published terms. Obtain return instructions before posting. Delivery costs are not normally refundable for change-of-mind returns.
Battery Returns
Do not post a damaged lithium battery without written carrier and store instructions. Keep it isolated from heat, children, pets and flammable materials while support provides the next step.
See the returns FAQ or request help.
